Privacy Policy

At Lakshalaya (a brand by Twin L Enterprises), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our home decor products.

1. Information We Collect

We collect information that you provide directly to us when you:

• Create an Account or Place an Order: Name, billing address, shipping address, email address, and phone number.
• Make a Payment: Payment details are collected and processed securely by our payment partner, Razorpay. We do not store your credit/debit card numbers or UPI PINs on our servers.
• Contact Us: Any information you provide when emailing care@lakshalaya.com or calling our support line.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders (including shipping and delivery).
• Send order confirmations and shipping updates.
• Prevent fraudulent transactions and enhance security.
• Comply with legal and regulatory obligations under Indian law.
• Improve our website and product offerings based on user behavior.

3. Sharing Your Information

We do not sell your personal data. We only share information with trusted third parties necessary to run our business:

• Payment Gateway: We share transaction data with Razorpay to process payments.
• Logistics Partners: We share your name, address, and phone number with our courier partners (e.g., BlueDart, Delhivery) to deliver your home decor items.
• Legal Requirements: We may disclose information if required by law or to protect our rights and the safety of our customers.

4. Cookies and Tracking

Our website uses cookies (small files stored on your device) via WooCommerce to:

• Keep track of items in your shopping cart.
• Recognize you when you return to our site.
• Analyze website traffic to improve user experience. You can choose to disable cookies through your browser settings, though some features of the store may not function correctly.

5. Data Security

We implement industry-standard security measures (including SSL encryption) to protect your data. Since we use Razorpay, your payment information is handled in a PCI-DSS compliant environment, which is the gold standard for global payment security.

6. Your Rights

Under the Digital Personal Data Protection Act, 2023, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to update or correct inaccurate information.
• Erasure: Request that we delete your personal data (subject to legal record-keeping requirements like tax audits). To exercise these rights, please contact our Grievance Officer.

7. Grievance Officer

If you have any concerns or complaints regarding your privacy, please contact:

• Name: Mr. Thiyaharajan K
• Address: 1st floor, NO 4/488, Agastheeswar Nagar, 1st Street, Pozhichalur, Chennai – 600074.
• Email: care@lakshalaya.com